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At Strawberry Club, we want you to love every item you purchase! If you’re not completely satisfied, we’re here to help. Below are the details of our return policy:

Returns

• Items must be returned within 14 days of delivery.
• To be eligible for a return, items must be:
• Returns are not accepted on sale items, gift cards, or custom/personalized orders.

How to Start a Return

1. Email us at info@strawberryclub.xyz with your order number and reason for the return.
2. We’ll provide you with a return shipping address and further instructions.
3. Once your item is received and inspected, we’ll notify you about the approval or rejection of your refund.

Refunds

• Approved refunds will be processed within 5-7 business days after we receive your return.
• Refunds will be issued to your original payment method.
• Shipping fees are non-refundable.

Exchanges

• If you’d like to exchange an item, please follow the return process above and place a new order for the replacement item.

Damaged or Defective Items

• If you receive a damaged or defective item, please email us within 48 hours of delivery with a photo of the issue. We’ll make it right!

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.
• We recommend using a trackable shipping service to ensure your return reaches us safely.

Thank you for shopping with Strawberry Club! 🍓